Privacy Policy

1. Introduction

At Heathfield Linens, we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services. We treat your data with the utmost respect and transparency.

2. Information We Collect

We collect information to provide better services to our customers. This may include:

• Personal Identification: Name, email address, phone number, and postal address when you contact us.
• Technical Data: IP address, browser type, and usage patterns via cookies to improve site functionality.
• Transaction Data: Details of inquiries or purchases made through our channels.

3. How We Use Your Data

Your information is used strictly for the following purposes:

• To process and fulfill your orders or inquiries.
• To improve our website layout and customer service experience.
• To communicate with you regarding updates, offers, or policy changes (only if you have opted in).
• To comply with legal obligations within the United Kingdom.

4. Data Retention & Sharing

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected. We do not sell or rent your personal information to third parties. Data may be shared with trusted service providers (e.g., shipping partners) solely for operational purposes or if required by law.

5. Security

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet is 100% secure.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of any incorrect or incomplete data.
• Request deletion of your personal data where applicable.
• Object to the processing of your data.